@import url("https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@300;400;500;600;700;800&family=Noto+Sans+Gujarati:wght@400;500;600;700&family=Noto+Sans+Devanagari:wght@400;500;600;700&display=swap");:root{--brand-green-900:#02381f;--brand-green-800:#03522d;--brand-green-700:#006437;--brand-green-600:#058249;--brand-green-500:#10a361;--brand-green-100:#e7f6ee;--brand-green-50:#f0fbf5;--solar-amber-700:#b45309;--solar-amber-600:#d97706;--solar-amber-500:#f59e0b;--solar-amber-400:#fbbf24;--solar-amber-100:#fef3c7;--solar-amber-50:#fffbeb;--solar-red-600:#dc2626;--solar-red-500:#ef4444;--slate-900:#0f172a;--slate-800:#1e293b;--slate-700:#334155;--slate-600:#475569;--slate-500:#64748b;--slate-400:#94a3b8;--slate-300:#cbd5e1;--slate-200:#e2e8f0;--slate-100:#f1f5f9;--slate-50:#f8fafc;--white:#fff;--shadow-sm:0 1px 2px 0 rgba(0,0,0,.05);--shadow-md:0 4px 16px -1px rgba(0,0,0,.08),0 2px 4px -2px rgba(0,0,0,.05);--shadow-lg:0 12px 30px -4px rgba(0,0,0,.1),0 4px 6px -4px rgba(0,0,0,.06);--shadow-xl:0 20px 40px -5px rgba(0,100,55,.15),0 8px 10px -6px rgba(0,0,0,.06);--radius-sm:8px;--radius-md:12px;--radius-lg:18px;--radius-xl:24px;--radius-full:9999px;--transition:all 0.22s cubic-bezier(0.16,1,0.3,1)}*{box-sizing:border-box;margin:0;padding:0}html{scroll-behavior:smooth}body{font-family:Plus Jakarta Sans,Noto Sans Gujarati,Noto Sans Devanagari,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background-color:#f4f7fa;background-image:radial-gradient(at 0 0,rgba(0,100,55,.05) 0,transparent 50%),radial-gradient(at 100% 0,rgba(245,158,11,.07) 0,transparent 50%),radial-gradient(at 50% 100%,rgba(0,100,55,.04) 0,transparent 50%);background-attachment:fixed;color:var(--slate-800);line-height:1.6;-webkit-font-smoothing:antialiased;min-height:100vh}.container{max-width:1080px;margin:0 auto;padding:0 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.step-badge{background:var(--brand-green-500);border-color:var(--brand-green-500);color:var(--white)}.step-label-wrap{display:flex;flex-direction:column;gap:2px}.step-number{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--slate-400)}.step-title{font-size:13px;font-weight:600;color:var(--slate-600)}.step-item.active .step-title{color:var(--brand-green-700);font-weight:700}.step-item.completed .step-title{color:var(--slate-800)}.step-item.clickable{cursor:pointer}.step-item.clickable:hover .step-badge{transform:translateY(-2px);border-color:var(--brand-green-600)}.wizard-step-body{padding:36px 40px;animation:fadeInStep .28s ease-out}@keyframes 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rgba(0,100,55,.12)}.input-control.input-error{border-color:var(--solar-red-500);background:snow}.input-prefix-wrap{position:relative;display:flex;align-items:center}.input-prefix{position:absolute;left:12px;font-size:14px;font-weight:700;color:var(--slate-500);pointer-events:none}.input-control.has-prefix{padding-left:48px}.field-hint{color:var(--slate-500)}.error-message,.field-hint{font-size:12px;margin-top:6px}.error-message{display:flex;align-items:center;gap:5px;color:var(--solar-red-500);font-weight:600}.issue-tags-section{margin-bottom:24px}.issue-checkboxes-grid{display:grid;grid-template-columns:repeat(2,1fr);grid-gap:12px;gap:12px;margin-top:10px}.issue-checkbox-card{display:flex;align-items:center;gap:12px;padding:14px 16px;border:1.5px solid var(--slate-200);border-radius:var(--radius-md);background:var(--slate-50);cursor:pointer;transition:var(--transition)}.issue-checkbox-card:hover{background:var(--white);border-color:var(--brand-green-500)}.issue-checkbox-card.active{background:var(--brand-green-50);border-color:var(--brand-green-700);box-shadow:0 2px 8px rgba(0,100,55,.1)}.issue-checkbox-card input[type=checkbox]{display:none}.checkbox-custom-indicator{width:20px;height:20px;border-radius:6px;border:2px solid var(--slate-400);background:var(--white);display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:var(--transition)}.issue-checkbox-card.active .checkbox-custom-indicator{border-color:var(--brand-green-700);background:var(--brand-green-700)}.issue-checkbox-card.active .checkbox-custom-indicator:after{content:"✓";color:var(--white);font-size:13px;font-weight:800}.issue-text-label{font-size:14px;font-weight:600;color:var(--slate-800)}.alert-box-warning{display:flex;align-items:center;gap:8px;background:#fef2f2;border:1px solid #fecaca;color:var(--solar-red-600);padding:10px 16px;border-radius:var(--radius-md);font-size:13.5px;font-weight:600;margin-bottom:18px}.radio-pill-group{display:flex;flex-direction:column;gap:8px}.radio-pill{padding:9px 14px;border:1.5px solid var(--slate-200);border-radius:var(--radius-md);background:var(--slate-50);color:var(--slate-700);font-size:13.5px;font-weight:600;text-align:left;cursor:pointer;transition:var(--transition)}.radio-pill:hover{background:var(--white);border-color:var(--brand-green-500)}.radio-pill.active{background:var(--brand-green-700);color:var(--white);border-color:var(--brand-green-700);box-shadow:0 2px 6px rgba(0,100,55,.25)}.radio-pill.urgent-pill.active{background:var(--solar-red-600);border-color:var(--solar-red-600);box-shadow:0 2px 6px rgba(220,38,38,.25)}.optional-note-pill{display:inline-flex;align-items:center;gap:8px;background:var(--slate-100);color:var(--slate-600);padding:6px 14px;border-radius:var(--radius-full);font-size:13px;font-weight:500;margin-bottom:24px}.media-upload-grid{display:grid;grid-template-columns:repeat(2,1fr);grid-gap:18px;gap:18px;margin-bottom:28px}.upload-box-card{border:1.5px solid var(--slate-200);border-radius:var(--radius-md);padding:16px;background:var(--slate-50)}.upload-box-header{display:flex;flex-direction:column;margin-bottom:12px}.upload-title{font-size:14px;font-weight:700;color:var(--slate-800)}.upload-hint{font-size:12px;color:var(--slate-500)}.upload-dropzone{border:2px dashed var(--slate-300);border-radius:var(--radius-md);padding:20px 14px;background:var(--white);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:var(--transition);text-align:center}.upload-dropzone:hover{border-color:var(--brand-green-600);background:var(--brand-green-50)}.hidden-file-input{display:none}.dropzone-content{display:flex;flex-direction:column;align-items:center;gap:4px}.upload-icon{color:var(--brand-green-700);margin-bottom:4px}.dropzone-label{font-size:13px;font-weight:700;color:var(--slate-700)}.dropzone-sub{font-size:11.5px;color:var(--slate-400)}.uploaded-preview-wrap{display:flex;align-items:center;gap:14px;background:var(--white);padding:10px;border-radius:var(--radius-md);border:1px solid var(--slate-200)}.preview-thumbnail{width:58px;height:58px;object-fit:cover;border-radius:var(--radius-sm);border:1px solid var(--slate-200)}.file-icon-placeholder{width:58px;height:58px;display:flex;align-items:center;justify-content:center;background:var(--slate-100);color:var(--slate-500);border-radius:var(--radius-sm)}.preview-info{display:flex;flex-direction:column;overflow:hidden;flex:1 1}.file-name{font-size:13px;font-weight:600;color:var(--slate-800);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.file-size{font-size:11.5px;color:var(--slate-500);margin-bottom:4px}.btn-remove-file{display:inline-flex;align-items:center;gap:4px;border:none;background:#fee2e2;color:var(--solar-red-600);padding:3px 8px;border-radius:var(--radius-sm);font-size:11.5px;font-weight:700;cursor:pointer;align-self:flex-start;transition:var(--transition)}.btn-remove-file:hover{background:#fca5a5}.preview-screen-body{background:var(--white)}.preview-badge-chip{display:inline-flex;align-items:center;gap:6px;background:var(--brand-green-100);color:var(--brand-green-800);padding:4px 12px;border-radius:var(--radius-full);font-size:12.5px;font-weight:700;margin-bottom:8px}.preview-security-alert{display:flex;align-items:center;gap:10px;background:var(--solar-amber-50);border:1.5px solid var(--solar-amber-400);padding:12px 16px;border-radius:var(--radius-md);margin-bottom:24px}.alert-check-icon{color:var(--solar-amber-700);flex-shrink:0}.alert-strong-text{font-size:13.5px;color:var(--solar-amber-700)}.preview-sections-stack{display:flex;flex-direction:column;gap:18px;margin-bottom:32px}.preview-card-block{border:1.5px solid var(--slate-200);border-radius:var(--radius-md);overflow:hidden;background:var(--white);box-shadow:var(--shadow-sm)}.preview-card-header{background:var(--slate-50);padding:12px 18px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--slate-200)}.preview-header-left{display:flex;align-items:center;gap:8px}.preview-sec-icon{color:var(--brand-green-700)}.preview-sec-title{font-size:15px;font-weight:700;color:var(--slate-800)}.btn-edit-sec{display:inline-flex;align-items:center;gap:4px;border:1px solid var(--slate-300);background:var(--white);color:var(--slate-700);padding:4px 10px;border-radius:var(--radius-full);font-size:12px;font-weight:600;cursor:pointer;transition:var(--transition)}.btn-edit-sec:hover{border-color:var(--brand-green-700);color:var(--brand-green-700);background:var(--brand-green-50)}.preview-card-body{padding:16px 18px}.preview-grid-2{display:grid;grid-template-columns:repeat(2,1fr);grid-gap:12px 20px;gap:12px 20px}.preview-data-row{display:flex;flex-direction:column;font-size:13.5px}.preview-data-row.span-all{grid-column:1/-1}.data-key{color:var(--slate-500);font-size:12.5px;margin-bottom:2px}.data-value{color:var(--slate-900);font-size:14.5px}.font-highlight{font-weight:700}.font-highlight,.text-green{color:var(--brand-green-700)}.font-bold{font-weight:700}.preview-issue-pills{display:flex;flex-wrap:wrap;gap:6px;margin-top:4px}.preview-issue-chip{background:var(--brand-green-50);color:var(--brand-green-800);border:1px solid var(--brand-green-200,#a7f3d0);padding:4px 10px;border-radius:var(--radius-full);font-size:12.5px;font-weight:600}.preview-desc-box{background:var(--slate-50);padding:10px 14px;border-radius:var(--radius-sm);border-left:3px solid var(--brand-green-700);font-size:13.5px;color:var(--slate-800);line-height:1.5}.urgency-badge{display:inline-block;padding:3px 10px;border-radius:var(--radius-full);font-size:11.5px;font-weight:800;width:-moz-fit-content;width:fit-content}.urgency-low{background:var(--slate-200);color:var(--slate-700)}.urgency-normal{background:var(--solar-amber-100);color:var(--solar-amber-700)}.urgency-urgent{background:#fee2e2;color:var(--solar-red-600)}.preview-thumbnails-grid{display:flex;flex-wrap:wrap;gap:12px}.preview-thumb-item{display:flex;flex-direction:column;width:90px;text-align:center}.thumb-img{width:90px;height:90px;object-fit:cover;border-radius:var(--radius-sm);border:1px solid var(--slate-200)}.thumb-placeholder{width:90px;height:90px;display:flex;align-items:center;justify-content:center;background:var(--slate-100);border-radius:var(--radius-sm);color:var(--slate-400)}.thumb-filename{font-size:11px;color:var(--slate-600);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:4px}.no-attachments-text{font-size:13.5px;color:var(--slate-500);font-style:italic}.success-screen-body{padding:40px;text-align:center}.success-hero-badge{display:flex;flex-direction:column;align-items:center;margin-bottom:28px}.success-check-circle{width:80px;height:80px;border-radius:var(--radius-full);background:var(--brand-green-100);color:var(--brand-green-700);display:flex;align-items:center;justify-content:center;margin-bottom:16px;animation:popIn .4s cubic-bezier(.175,.885,.32,1.275)}@keyframes 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10px;border-radius:var(--radius-full);font-size:11.5px;font-weight:800;letter-spacing:.5px}.receipt-time{font-size:12px;color:var(--slate-500)}.receipt-ticket-highlight{background:linear-gradient(135deg,var(--brand-green-50) 0,#e3f5eb 100%);border:1.5px solid var(--brand-green-500);border-radius:var(--radius-md);padding:16px 20px;display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.ticket-label-small{font-size:12px;font-weight:700;text-transform:uppercase;color:var(--brand-green-800);letter-spacing:.5px}.ticket-number-display{display:flex;align-items:center;gap:12px}.ticket-code{font-size:24px;font-weight:800;color:var(--brand-green-900);font-family:monospace;letter-spacing:.5px}.btn-copy-ticket{display:inline-flex;align-items:center;gap:5px;background:var(--white);border:1px solid var(--brand-green-600);color:var(--brand-green-800);padding:5px 12px;border-radius:var(--radius-full);font-size:12px;font-weight:700;cursor:pointer;transition:var(--transition)}.btn-copy-ticket:hover{background:var(--brand-green-700);color:var(--white)}.receipt-details-table{display:flex;flex-direction:column;gap:10px;margin-bottom:20px}.receipt-row{display:flex;justify-content:space-between;padding:6px 0;border-bottom:1px solid var(--slate-100);font-size:14px}.r-label{color:var(--slate-500);font-weight:500}.r-val{color:var(--slate-900);text-align:right;max-width:60%}.text-amber{color:var(--solar-amber-700)}.receipt-sla-banner{display:flex;align-items:center;gap:8px;background:var(--slate-100);padding:10px 14px;border-radius:var(--radius-md);font-size:13px;color:var(--slate-700);font-weight:600}.sla-clock-icon{color:var(--brand-green-700);flex-shrink:0}.success-action-buttons{display:flex;justify-content:center;gap:14px;flex-wrap:wrap;margin-bottom:24px}.btn-success-wa{display:inline-flex;align-items:center;gap:8px;background:#25d366;color:#033615;text-decoration:none;font-weight:700;font-size:15px;padding:12px 22px;border-radius:var(--radius-full);transition:var(--transition);box-shadow:0 4px 12px rgba(37,211,102,.28)}.btn-success-wa:hover{background:#20ba59;transform:translateY(-2px)}.btn-success-print{display:inline-flex;align-items:center;gap:8px;background:var(--slate-800);color:var(--white);border:none;font-weight:700;font-size:15px;padding:12px 22px;border-radius:var(--radius-full);cursor:pointer;transition:var(--transition)}.btn-success-print:hover{background:var(--slate-900);transform:translateY(-2px)}.btn-success-new{display:inline-flex;align-items:center;gap:8px;background:var(--white);color:var(--brand-green-700);border:1.5px solid var(--brand-green-700);font-weight:700;font-size:15px;padding:12px 22px;border-radius:var(--radius-full);cursor:pointer;transition:var(--transition)}.btn-success-new:hover{background:var(--brand-green-50)}.support-direct-notice{display:inline-flex;align-items:center;gap:8px;color:var(--slate-600);font-size:13.5px;font-weight:600}.step-navigation-footer{display:flex;justify-content:space-between;align-items:center;padding-top:24px;border-top:1px solid var(--slate-200)}.btn-wizard-primary{display:inline-flex;align-items:center;gap:8px;background:linear-gradient(135deg,var(--brand-green-700) 0,#067e45 100%);color:var(--white);border:none;padding:14px 28px;border-radius:var(--radius-full);font-size:15px;font-weight:700;cursor:pointer;transition:var(--transition);box-shadow:0 4px 14px rgba(0,100,55,.28)}.btn-wizard-primary:hover{background:linear-gradient(135deg,var(--brand-green-800) 0,#046637 100%);transform:translateY(-2px);box-shadow:0 6px 20px rgba(0,100,55,.38)}.btn-wizard-secondary{display:inline-flex;align-items:center;gap:6px;background:var(--slate-100);color:var(--slate-700);border:1px solid var(--slate-300);padding:12px 22px;border-radius:var(--radius-full);font-size:14.5px;font-weight:600;cursor:pointer;transition:var(--transition)}.btn-wizard-secondary:hover{background:var(--slate-200);color:var(--slate-900)}.btn-wizard-submit{display:inline-flex;align-items:center;gap:10px;background:linear-gradient(135deg,#057a44,#036136);color:var(--white);border:none;padding:15px 34px;border-radius:var(--radius-full);font-size:16px;font-weight:800;cursor:pointer;transition:var(--transition);box-shadow:0 6px 20px rgba(3,97,54,.35)}.btn-wizard-submit:hover:not(:disabled){background:linear-gradient(135deg,#046537,#024a29);transform:translateY(-2px);box-shadow:0 8px 25px rgba(3,97,54,.45)}.btn-wizard-submit:disabled{opacity:.7;cursor:not-allowed}.animate-spin{animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}.modal-overlay{position:fixed;inset:0;background:rgba(15,23,42,.6);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:100;display:flex;align-items:center;justify-content:center;padding:20px;animation:fadeIn .2s ease-out}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal-dialog-box{background:var(--white);border-radius:var(--radius-lg);max-width:580px;width:100%;box-shadow:var(--shadow-xl);overflow:hidden;border:1px solid var(--slate-200)}.modal-header{display:flex;justify-content:space-between;align-items:center;padding:18px 24px;border-bottom:1px solid var(--slate-200)}.modal-title-wrap{display:flex;align-items:center;gap:10px}.modal-title{font-size:18px;font-weight:800;color:var(--slate-900)}.btn-close-modal{border:none;background:var(--slate-100);color:var(--slate-500);width:32px;height:32px;border-radius:var(--radius-full);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:var(--transition)}.btn-close-modal:hover{background:var(--slate-200);color:var(--slate-800)}.modal-search-form{padding:24px}.modal-search-input-wrap{display:flex;gap:10px}.modal-search-input{flex:1 1;padding:12px 16px;font-size:14.5px;font-family:inherit;border:1.5px solid var(--slate-300);border-radius:var(--radius-md);outline:none}.modal-search-input:focus{border-color:var(--brand-green-700);box-shadow:0 0 0 3px rgba(0,100,55,.12)}.btn-modal-search{display:inline-flex;align-items:center;gap:6px;background:var(--brand-green-700);color:var(--white);border:none;padding:12px 20px;border-radius:var(--radius-md);font-weight:700;font-size:14.5px;cursor:pointer;transition:var(--transition)}.btn-modal-search:hover{background:var(--brand-green-800)}.modal-error-box{margin:0 24px 20px;padding:12px 16px;background:#fef2f2;border:1px solid #fecaca;color:var(--solar-red-600);border-radius:var(--radius-md);font-size:13.5px;font-weight:600;display:flex;align-items:center;gap:8px}.modal-results-list{padding:0 24px 24px;display:flex;flex-direction:column;gap:14px;max-height:380px;overflow-y:auto}.track-result-card{border:1.5px solid var(--slate-200);border-radius:var(--radius-md);padding:16px;background:var(--slate-50)}.track-card-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px;padding-bottom:10px;border-bottom:1px solid var(--slate-200)}.track-ticket-code{font-size:17px;font-weight:800;color:var(--brand-green-800);font-family:monospace;margin-right:8px}.track-service-type{font-size:11.5px;background:var(--slate-200);padding:2px 8px;color:var(--slate-700)}.status-chip,.track-service-type{font-weight:700;border-radius:var(--radius-full)}.status-chip{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;font-size:12px}.status-pending{background:var(--solar-amber-100);color:var(--solar-amber-700)}.status-progress{background:#e0f2fe;color:#0369a1}.status-resolved{background:var(--brand-green-100);color:var(--brand-green-800)}.track-card-details{display:flex;flex-direction:column;gap:6px;font-size:13px;margin-bottom:10px}.track-data-line{display:flex;justify-content:space-between}.track-key{color:var(--slate-500)}.track-val{color:var(--slate-800);text-align:right;max-width:65%}.track-sla-reminder{background:var(--white);padding:8px 12px;border-radius:var(--radius-sm);font-size:12px;color:var(--slate-600);font-weight:600;border-left:3px solid var(--brand-green-600)}.portal-footer{background:var(--slate-900);color:var(--slate-400);padding:48px 0 28px;border-top:4px solid var(--brand-green-700)}.footer-content{display:grid;grid-template-columns:2fr 1fr 1fr;grid-gap:40px;gap:40px;margin-bottom:36px}.footer-brand-title{color:var(--white);font-size:18px;font-weight:800;margin-bottom:8px}.footer-brand-desc{font-size:13.5px;line-height:1.6;max-width:360px}.footer-heading{color:var(--white);font-size:15px;font-weight:700;margin-bottom:14px}.footer-links{list-style:none;display:flex;flex-direction:column;gap:8px}.footer-links a{color:var(--slate-400);text-decoration:none;font-size:13.5px;transition:var(--transition)}.footer-links a:hover{color:var(--solar-amber-400)}.footer-bottom{padding-top:24px;border-top:1px solid var(--slate-800);display:flex;justify-content:space-between;align-items:center;font-size:12.5px}@media (max-width:920px){.footer-content,.form-grid-three,.language-cards-grid,.media-upload-grid,.service-cards-grid{grid-template-columns:1fr}.footer-content{gap:28px}.steps-list{overflow-x:auto;gap:12px}.step-progress-track{display:none}}@media (max-width:640px){.wizard-step-body{padding:24px 18px}.portal-hero-title{font-size:24px}.form-grid,.issue-checkboxes-grid,.preview-grid-2{grid-template-columns:1fr}.step-title{display:none}.top-bar-content{justify-content:center}.top-tagline{display:none}.header-actions{gap:6px}.track-btn-text{display:none}.main-header-content{flex-wrap:wrap}.receipt-card-container{padding:18px}.receipt-ticket-highlight{flex-direction:column;gap:10px;align-items:flex-start}}@media print{body{background:#fff!important}.btn-copy-ticket,.portal-footer,.portal-hero-section,.site-header,.step-indicator-container,.success-action-buttons,.success-hero-badge,.support-direct-notice{display:none!important}.portal-main-card{border:none!important;box-shadow:none!important;margin:0!important}.wizard-step-body{padding:0!important}.receipt-card-container{max-width:100%!important;border:2px solid #006437!important;box-shadow:none!important;padding:20px!important}}